Privacy Policy & Data Protection

Privacy Policy diy88
Your Data Security is Our Priority

Diy88 is fully committed to protecting the privacy and security of every member's personal data. This document clearly explains how we collect, use, store and protect your information — so you can play with peace of mind, free from any privacy concerns.

Updated: 1 January 2026  |  Bahasa Melayu (Malaysia)

Diy88's Six Data Protection Principles

The diy88 Privacy Policy is built on six core principles that ensure your personal data is always handled with integrity, transparency, and accountability.

High-Grade Data Encryption

All members' personal data and financial information is protected by 256-bit SSL encryption. Every data exchange between your device and diy88 servers is fully encrypted, making your information unreadable to any unauthorised party.

No Sale of Data to Third Parties

Diy88 has never sold and will never sell, rent or share members' personal data to third parties for marketing or commercial purposes. Your information is used solely for platform operational purposes and stipulated legal compliance.

Full Control in Your Hands

As a diy88 member, you have full rights to access, amend, download, or request the deletion of your personal data at any time. We provide a straightforward and transparent process for you to manage your own personal information.

Secure Data Storage

Member data is stored on servers protected by multi-layered security systems including enterprise-grade firewalls, intrusion detection systems (IDS), and regular data backups. Physical access to data centres is also restricted to authorised personnel only.

Reasonable Data Retention Period

Diy88 only retains personal data for as long as necessary for the original purpose of collection or as required by law. Data that is no longer needed will be deleted or anonymised in accordance with strict security procedures.

Privacy Law Compliance

The diy88 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We regularly review and update this policy to ensure ongoing compliance.

Important Note: This Privacy Policy document describes the data handling practices of diy88. By using our platform, you agree to the terms set out in this document. Please read it carefully and contact our team if you have any questions.

1 Introduction

Diy88 ("we", "Platform") respects the privacy of every individual who uses our online entertainment platform. This Privacy Policy explains in detail how we handle the personal data of members who use the diy88.app website and the official diy88 mobile app.

As an entertainment platform operating in Malaysia, we fully comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We believe that member trust in our platform depends not only on the quality of games and the security of financial transactions, but also on how we handle the personal information you entrust to us.

This policy applies to all registered members, website visitors, and any individual who interacts with the diy88 platform through any of our official channels.

2 Types of Personal Data Collected

Diy88 collects various categories of personal data depending on the nature of your interaction with the platform. The table below summarises the types of data we collect:

Data Category Example Information Requirements
Identity Data Full name, date of birth, identification card number Required (KYC)
Contact Data Phone number, email address Required
Financial Data Bank account number, bank name, transaction history Required (Withdrawal)
Technical Data IP address, browser type, operating system, device ID Automatic
Usage Data Game history, activity logs, platform preferences Automatic
Communication Data Support chat logs, email records, filed complaints Where applicable
Data Minimisation Principle: diy88 only collects data that is strictly necessary to operate the platform. We do not collect data beyond what is required for the stated purposes.

3 How We Collect Data

Your personal data is collected through several key channels:

  • Account Registration: When you complete the diy88 registration form, basic information such as your name, email address and phone number is collected directly from you.
  • KYC Process: For identity verification and withdrawal processing purposes, you are required to submit a copy of your official identification document and proof of address.
  • Platform Usage: Our system automatically records technical and usage data each time you access the platform, including your IP address, device type and in-app activity.
  • Financial Transactions: Every time you make a deposit or withdrawal, the relevant transaction information is recorded for security and legal compliance purposes.
  • Support Communications: When you contact the diy88 customer support team, the content of that communication is recorded for issue resolution and service improvement purposes.
  • Cookies and Tracking Technologies: The diy88 website uses cookies and similar technologies to collect usage data and improve the user experience. Further details are explained in Section 7.

4 Personal Data Usage Purposes

Diy88 uses the personal data collected for the following purposes, all of which are necessary for the safe and efficient operation of the platform:

  • To create and manage member accounts and ensure login security.
  • To carry out the KYC (Know Your Customer) process required by law to prevent fraud and money laundering.
  • To process deposits, withdrawals, and all financial transactions accurately and securely.
  • To provide effective and relevant customer support services.
  • To send important notifications related to your account, transactions, and security.
  • To personalise your platform experience based on your preferences and game history.
  • To send promotional information and exclusive offers — only if you have consented to receive marketing communications.
  • To detect and prevent fraudulent activity, system manipulation, and other security threats.
  • To comply with applicable legal, regulatory, and court order obligations.
  • To analyse platform usage patterns and improve overall service quality.
Responsible Use: diy88 does not use members' personal data for any purpose not stated in this Privacy Policy without first obtaining additional consent from the member concerned.

5 Data Sharing with Third Parties

Diy88 does not sell members' personal data to any third party. However, in certain limited situations, we may share the necessary information with the following parties:

  • Payment Service Providers: Required transaction information is shared with banks and e-wallet providers to securely process deposits and withdrawals.
  • Technology Service Providers: Technical partners such as server hosting providers and cybersecurity services that support platform operations may have limited access to certain data within the scope of strict confidentiality agreements.
  • Legal Authorities: diy88 will disclose personal data to the relevant authorities if required to do so by a court order, search warrant or lawful request from law enforcement.
  • Anti-Fraud Service Providers: Technical data such as IP addresses and device IDs may be shared with fraud detection systems to protect the security of all platform members.
Our Commitment: All third parties that receive data from diy88 are bound by strict data protection agreements and are prohibited from using that data for any purpose other than what is specified in the respective agreement.

6 Data Security Measures

Diy88 continuously invests in high-standard cybersecurity infrastructure to ensure members' personal data remains protected at all times. The key security measures we implement include:

  • 256-bit SSL Encryption for all data transmissions between your browser or app and diy88 servers.
  • Two-Factor Authentication (2FA) available for all member accounts as an additional layer of security during login.
  • Enterprise-Grade Firewall that continuously monitors and filters all incoming and outgoing traffic.
  • Regular Security Scanning by the internal security team and independent third-party auditors.
  • Role-Based Access where diy88 staff can only access the data necessary for their respective roles.
  • Regular Data Backups that ensures service continuity and data recovery in the event of an unexpected incident.

While we take all reasonable precautions, no security system can be guaranteed 100% safe from all threats. In the event of a data breach affecting member information, diy88 is committed to notifying affected members within the stipulated timeframe and taking immediate remedial action.

7 Cookies & Tracking Technologies

The diy88.app website uses cookies and similar tracking technologies to enhance the user experience and collect platform analytics data. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
  • Performance Cookies: To collect anonymous information about how visitors use the website, helping us improve platform performance.
  • Functional Cookies: To allow the platform to remember your preferences such as language selection and display settings for a more personalised experience.
  • Analytics Cookies: Used to understand aggregate platform usage patterns for service improvement purposes.

You can control and manage cookie settings through your internet browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the diy88 platform.

8 Your Rights as a diy88 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data held by diy88 at any time.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request the deletion of your personal data, subject to applicable legal obligations.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer.

Right to Restriction of Processing

You have the right to request restriction of data processing in certain situations provided for by law.

To exercise any of the above rights, please contact the diy88 customer support team via the available Live Chat or email channels. We will process your request within 14 working days from the date we receive a complete request.

9 Data Retention & Deletion Period

Diy88 retains members' personal data for the period necessary to fulfil the original purpose of collection or as required by Malaysian law:

  • Active Account Data: Retained for the duration of the active account period plus 7 years after account closure for legal compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
  • KYC Data: Retained for the period specified by applicable anti-money laundering (AML) regulations.
  • Support Communication Logs: Retained for 2 years for service improvement and case history reference purposes.
  • Anonymous Analytics Data: May be retained longer for platform trend analysis purposes, as this data cannot be re-identified to any specific individual.

Upon expiry of the designated retention period, personal data will be securely deleted or anonymised in accordance with approved security procedures.

10 Children's Privacy

The diy88 platform is strictly for individuals aged 18 years and above. We do not intentionally collect personal data from individuals under the age of 18.

Child Protection: Should we find that personal data of an underage individual has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. Parents or guardians who discover that their child has registered on our platform are encouraged to contact our support team immediately.

11 Amendments to This Privacy Policy

Diy88 reserves the right to amend, update or replace this Privacy Policy at any time in line with changes in legislation, technological developments or changes in platform operating practices. Any material amendments will be communicated to members via:

  • In-app notifications on diy88 and the official website.
  • Notification emails are sent to the member's registered email address.
  • Update the "Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically. Continued use of the diy88 platform after any amendments take effect will be considered your acceptance of the latest version of this Privacy Policy.

12 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how diy88 handles your personal data, please contact us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the website.
  • Email: [email protected] — we aim to respond within 24 hours.
  • Telegram & WhatsApp: diy88's official instant messaging channel, available 24/7.
Privacy Email: [email protected]  |  Response time: within 24 hours on business days.

For formal complaints relating to personal data protection that cannot be resolved through diy88 support channels, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia.

Diy88's Promise to Members

We understand that your trust is diy88's most valuable asset. Every decision we make regarding personal data handling is made with member security and privacy as the top priority. This Privacy Policy is more than a legal document — it is our commitment to you.

Your Data is Safe. Your Platform is Trusted.

Diy88 combines the latest encryption technology with a transparent privacy policy to ensure every aspect of your entertainment experience is fully protected. Register today and experience the difference.

Policies & Other Important Information

For a complete overview of your rights and responsibilities as a diy88 member, we encourage you to read the following documents.

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